Return Policy

Want to return? We got you.

We care about your shopping experience and want you to be happy with your purchase.

You can return most items, even if they were on sale, as long as:

• The return is made within 30 days of receiving your item, and
• The item is in the same condition as when you received it, which means it is:
  
  • Unworn or unused
  • Tags attached
  • In its original packaging

We reserve the right to refuse a return if the item or its packaging is damaged, incomplete, or doesn’t meet the conditions above.

Final Sale Items

Sorry, these items are not eligible to be returned:

• Rope climbing safety equipment
  • Including: harnesses, ropes, belay devices, helmets, carabiners, quickdraws, etc.
• Skin care products
• Chalk and grip sprays
• Clearance products
• Special orders

How to Return

Returns can be made:

1. In-store: simply bring the item back with your original receipt, or
2. By mail:
   1. ship the item to: Lynx Gear Store, 32 South Unionville Ave Unit 1007, Markham, ON L3R 9S6

   2. For all mail returns, please include a note inside the package stating that it is a return, and provide your original order number for reference.

After shipping, please email us at info@lynxgearstore.com with:

• Order number in the subject line
• Tracking number
• Reason for return

Once the package arrives, we will inspect the item and process your refund promptly.

A Few Things to Keep in Mind

• Refunds will be issued to the same credit card used for the purchase or as a gift card.
• We do not offer exchanges. Instead, you can return the item for a refund and place a new order separately.
• Return shipping costs are the customer’s responsibility
• Shipping fees from the original order are non-refundable
• Please use a trackable shipping method (Purolator, UPS, FedEx, Canada Post Tracked) so your return stays secure
• We reserve the right to decline a return if the product or its packaging arrives damaged, incomplete, or does not meet return conditions.